It shows, instead of telling
Rather than describing five steps, the agent finds the right product tour and plays it — or composes a walkthrough on the spot, with coach-marks on your real interface.
The agent doesn’t just answer — it shows and does
Customer support that resolves itself.
Stept is the open-source Intercom + Fin alternative: a shared inbox across every channel, an AI agent grounded in your own knowledge base, a help center, product tours and automation. Self-host it free — bring your own model key — or let us run it.
MIT-licensed · runs offline with zero API keys · Postgres or SQLite
Connects to the tools your customers and team already use
The differentiator
An agent with hands.
Most support AI stops at text. Stept’s agent reads your docs, guides people through your actual UI, and — with consent — acts on the page. Every run leaves a full step-by-step trace you can audit.
It acts — with consent and a brake
With the visitor’s explicit opt-in it clicks, fills and navigates for them. Sensitive tools pause for human approval, password fields are off-limits, and actions are capped per run.
Your workspace is an MCP server
Claude, Cursor or any MCP client can search your knowledge, read conversations, write docs — even drive a real browser through the recorder extension.
The platform
Everything a support team needs — in one place.
Intercom bundles the inbox, the AI agent, the help center and product tours, then charges for each. Stept ships all of it in one open-source platform.
Configure the agent, then watch what it does
Pick the model, write the persona, and set every tool to auto, approval-required or off. Test it in a sandbox that shows the live reasoning trace before anything reaches a customer.
Knowledge that keeps itself fresh
Crawl, upload or sync. Sources re-index on a schedule and prune pages that disappear.
Tours, recorded by clicking
Record a flow in your own app with the Chrome extension; steps self-heal when your markup moves.
One shared inbox
Assign, snooze, tag, note and resolve together — with SLAs, saved views, macros and realtime collaboration across the team.
Knowledge that stays current
Crawl your site, upload files, or sync Notion, Confluence, Drive, Zendesk and GitHub. Hybrid retrieval feeds the agent, the reply copilot and your help center.
Automation & reporting
Rules, macros, campaigns, SLAs and webhooks — plus analytics on volume, resolution rate, CSAT and how often the AI deflects a conversation.
Built for real teams
Multi-workspace tenancy, RBAC with custom roles, audit log, scoped API keys, encrypted provider secrets and a hardened deploy.
Own your stack
Run your own Fin-class agent — free.
Most AI-support tools bill per resolution or lock the agent behind an enterprise plan. Stept ships the agent in the open-source core. Point it at your own model key and self-host the whole platform at no cost.
$ git clone https://github.com/myfoxit/stept-now stept
$ cd stept && make setup && make dev- Bring your own model — no per-resolution fee
- Your data stays in your own database
- Runs offline: mock AI provider, zero keys
- No seat caps when you self-host
- ~1,900 tests, green on every push
Integrations
Connect the tools you already use.
Channels
- Slack
- Telegram
- Messenger
- LINE
- Web widget & API
Knowledge
- Notion
- Confluence
- Google Drive
- Zendesk
- GitHub
- Microsoft 365
- Website crawl & files
Models & clients
- Anthropic
- Ollama
- Claude (MCP)
- Cursor (MCP)
- Any OpenAI-compatible
Email delivery
- Amazon SES
- Resend
- Mailgun
- Postmark
- SendGrid
- Plain SMTP
Pricing
Free to self-host. Fair when we host it.
Early access: Stept Cloud is free right now — below is the pricing that’s coming.
Self-hosted
Free MIT · forever
Run the whole platform yourself.
Read the guide- Every channel, unlimited seats
- AI agent with your own model key
- Knowledge base, RAG & help center
- Product tours, checklists & surveys
- Docker Compose, Postgres or SQLite
Cloud
$19 per seat / month
We host, update and back it up.
Start free- Everything in self-hosted
- 500 AI resolutions / month
- Managed Postgres & nightly backups
- Automatic updates
- Email support
Business
$49 per seat / month
For teams with compliance needs.
Talk to us- Everything in Cloud
- 2,000 AI resolutions / month
- Custom roles & audit log
- SLA management & working hours
- Priority support
AI resolutions beyond your plan will bill at about $0.30–0.49 each — around half of Intercom Fin’s $0.99. A 5-seat team pays about $95/mo on Stept Cloud; the same team on Intercom + Fin typically runs $1,000+/mo.
FAQ
Questions, answered.
Is it really open source?
Yes — the whole platform is MIT-licensed: inbox, AI agent, knowledge base, help center, tours, automation. Self-host everything with your own model key. Cloud is just us running the same code for you.
Which AI models can I use?
OpenAI, Anthropic, Google, Ollama, or any OpenAI-compatible endpoint. Keys are stored per workspace and encrypted at rest, and there is no markup on tokens — you pay your provider directly. A deterministic mock provider ships in the box, so the entire AI stack runs offline with zero API keys.
What counts as an “AI resolution”?
A conversation the agent resolves without a human stepping in. Self-hosted installs meter nothing at all. On Cloud, plan quotas apply once pricing turns on — during early access everything is free.
Can the agent really act on the page?
Only with the visitor’s explicit per-conversation consent. Actions are capped per run, password fields are never touched, navigation is same-origin by default, and any tool can be set to require a human approval before it executes.
Where does my data live?
Self-hosted: in your own Postgres, full stop. On Stept Cloud your workspace runs on EU infrastructure, model keys are encrypted at rest, and your conversations are never used to train anything.
Can I migrate from Intercom or Zendesk?
Import contacts by CSV, pull help-center content in with the website crawler or the Zendesk connector, and keep your address by forwarding mail to your Stept inbox. Email us and we will help.
Own your support stack.
Start free on our cloud, or deploy it yourself with Docker Compose.